Appointments

Scheduling

We see patients, by appointment, seven days a week. Patients should not expect to be seen without a scheduled appointment. If you arrive without an appointment, you may not be able to see the physician. Walk-in patients and late arrivals greatly decrease the efficiency of our physicians and are unfair to patients who are on time and have scheduled appointments. Additional fees apply to any patient who arrives to our office without an appointment.

We ask that patients and families arrive 15 minutes prior to their scheduled appointment. For families with multiple children, each patient must have a separate appointment. It is best to schedule non-urgent appointments, such as well check-ups, sports/camp physicals, and parent consultations at least two weeks in advance.

Family sitting outdoors, smiling and playing together on a blanket in soft sunlight
  • Appointment Required

    All visits require an appointment except in the case of an emergency. Unfortunately, we are unable to see your child if you walk in without an appointment. We will ask you to return later in the day when the schedule allows.

  • Sick Appointments

    We make every effort to schedule appointments for sick children on the day that you call us. Please call our office ahead of time for a sick child appointment.


    If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to an appropriate facility.

  • Well Appointments

    Did you know regular well child visits are one of the most important things you can do to keep your child healthy? Well child visits also provide you with the opportunity to discuss any questions or concerns you may have about your child’s health.


    Your child should have a well child visit at the intervals listed below. We recommend that you call our office 3 months in advance to schedule an appointment with your child's primary care provider on the date that best fits your needs.

  • Non-Emergency Walk-Ins

    Patients who walk in with a non-emergency condition will be fit into the existing schedule as best as possible, or they will be asked to return later in the day when the schedule allows.

As a courtesy to our patients, we provide an automated text message appointment reminder two days prior to the scheduled appointment. Standard text message rates may apply. Appointments scheduled less than 2 days prior to their appointment will not receive a reminder text.


Late Arrivals/Missed Appointments


Your timeliness affects our ability to provide our patients with efficient medical care. Thus, our office has little tolerance for late arrivals. If you arrive late for a non-urgent visit, we may have to reschedule your appointment. If you are running late for your appointment, we kindly ask you notify our office. If you are more than 15 minutes late to your appointment, your appointment may need to be rescheduled. Excessive late arrivals could result in dismissal from Southwest Children’s Center, P.A.


Online Scheduling


Your health is our priority and now scheduling your appointment is easier than ever! We offer convenient online scheduling, allowing you to book a visit at a time that works best for you. Skip the phone lines and secure your child's well or sick appointment in just a few clicks through your child's portal.

Online scheduling is not available for all visits and physicians. Certains visits and limiting factors may require you to contact the office to schedule your appointment.


Please keep in mind that pre-scheduled appointments between 8-10 a.m. that are not cancelled the day prior (if unable to attend) are subject to the Missed Appointment Fee.


Nurse Triage


As a convenience to our patients, our experienced phone triage staff is available to you during office hours to answer medical-related questions or concerns. Our experienced triage staff can provide symptom management and guidance, advise when medical care is necessary and directly communicate with your physician for your child's medical needs.

You can reach one of our experienced triage team through the phone triage line. You may also utilize the patient portal to communicate a non-urgent phone triage inquiry to our nursing staff. Turnaround time for non-urgent inquiries is 72 hours. The non-urgent phone triage inquiry portal message is not intended for emergencies or acute illnesses requiring immediate or timely assistance.


Holiday Appointments


Our office is closed on New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day and Christmas Day. Our office is usually open for urgent care and acutely-ill established patients on all other holidays at our primary location at the Medical Center only.

On select holidays at the Medical Center location, we are open and begin taking appointments at 8 a.m. The office closes at 12 noon or after the last scheduled appointment (whichever comes first). On holidays, there will be a convenience fee billed to your insurance. If the fee is not covered by your insurance, you may be responsible.

All patients must have an appointment to be seen. Online scheduling may not be available on holidays.