Concerns, Compliments and Complaints

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Concerns, Compliments and Complaints

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Concerns, Compliments and Complaints

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Concerns, Compliments and Complaints

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Concerns, Compliments and Complaints

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Welcome to Southwest Children's Center! 

Concerns, Compliments and Complaints

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Concerns, Compliments and Complaints

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Concerns, Compliments and Complaints

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Concerns, Compliments and Complaints

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Testimonials

We have had such an awesome experience so far at Southwest children’s including all front office and back office personnel. We are always seen promptly at our appointment time and Dr. Yust has been heaven sent!She has calmed all our “new parent” nerves and provides us with education and expectations regarding our baby. She is always so patient and willing to answer any question or concerns we may have
valerie g
We couldn't possibly love Dr. Yust or Southwest Children's more than we already do! She is so thorough, and helped me through the stress of a low weight newborn in addition to always being great with my 4 year old. We've seen a handful of their doctors and all are great, but we especially LOVE Dr. Yust! My daughter is 6 months now, and I feel so at peace discussing all of the milestones and my anxieties.The front office staff is wonderful, and the nurses always respond to my triage portal messages much sooner than their required time.Scheduling is easy, and we've never had an issue with same day appointments when needed. When I had my daughter, we were there every few days for weeks, and everyone was so incredibly kind and rooting for her weight gain.They definitely make a point to actually care about your children as people, not just patients.
Dana D
How much do we love Dr. Alpini? Let me count the ways:- Listens to our concerns, and collaboratively finds solutions or paths to new evaluations- Listens to our kid. Truly listens. Makes sure to engage with each of our sons at their visits and truly knows them, even just a few months in.- Responds SO quickly, and with completeness. There's not a ton of back and forth just to get a document for school.- Communicates clearly both her expectations and what she's hoping for from other providers. This helps set our expectations and alignment for care.- The office staff is always kind, courteous, and thorough.- While the portal isn't 'pretty,' it is easy to use, easy to find what we need, and allows for easy scheduling, even on weekends and same day.We live out in Timberwood Park, but Southwest Children's Center and Dr. Alpini are worth the drive to the Medical Center any day of the week — even on a Monday morning during rush hour. THAT'S how much we love them. But we're still holding out hope for a Stone Oak location sometime in the near future. *fingers crossed*
Amber B
We have been coming to Southwest Children’s Center for almost 14 years now. Both my kids saw Dr. Benbow until his retirement, at which point we started seeing Dr. Hanson. From the front office staff to all the providers and clinical staff (and we have seen pretty much every doctor there at this point!) we’ve never had a less than stellar interaction. Dr Hanson is patient, thorough, and attentive. We’ve always been diagnosed and treated accurately and promptly. Appointments are available same day 99.9% of the time for sick visits. When we had an HMO and needed referrals the referral department took care of everything immediately. We have never had an issue with billing. Communication is excellent and staff are extremely responsive. I recommend this practice every chance I get. I would not trust my kids care to anyone else. SWCC is absolutely top tier care.
Mitsue M
I want to start by saying how helpful and attentive the front office staff are. They always greet me as soon as I walk in and get us checked in a timely manner. The nurses are wonderful and very communicative, explaining everything they do from letting my kids know when their vitals will be checked to making sure they stay calm, comfortable, and at ease when receiving vaccines.Dr. Alpini is my children’s primary care doctor, and she is incredibly sweet, informative, and caring. She always ensures the kids speak for themselves when answering medical questions, which I truly appreciate because it helps them build confidence and advocate for themselves. We have also seen several other physicians when Dr. Alpini is unavailable, and they are all exceptional. Every provider strives to deliver outstanding patient care and treats my children as if they were their own.I truly can’t say enough good things about this pediatric office they are simply the best!
Cory
Love this satellite location for my kids pediatricians. Appointment was made online the night before for an 8 am sick appointment. Called back to a room quickly, Dr. Gravel was great, spent time listening to my daughter’s symptoms, was very caring, and we were on our way home by 8:30 am with our prescriptions called in. Highly recommend Dr. Gravel and the staff at Leon Springs, love the staff at the main location too but this location is so convenient. Great experience.
C W
Took my baby for his 1 year old check up and was great. As nervous as I was for this appointment Priscilla welcomed us with a smile and assurance he’d do great with a fast and easy check in/out. Daniel got us into our room was gentle and caring! Dr. Root with her amazing self examined him from head to toe and got us on our way! Thank you all for the assurance, generosity and gentleness. We will be seeing yall in 3 months 🫶🏽
Jennifer A
We have been apart of SWCC for almost 5 years. We have interacted with most of the doctors and have loved every single one of them.I love that they have the option to talk to a nurse during business hours.I love that they have urgent care hours on the weekends where you will see on of their outstanding doctors.Most of all, we love Dr. Ponzio. She has the BEST bedside manner. She listens, interacts great with young kids and parents. We are beyond lucky to have her apart of our village in raising our children. Thank you doctors, nurses, and staff for making a difference in our children’s lives.
Angie T
We have been going with Dr. Ponzio for almost 3 years now and my kid loves her. She always makes him feel important and listens to him.She also tells you what she thinks but is open to hearing you and all your questions.I highly recommend her to everyone I know.The whole practice always has sick same day appointments, which is really good when you need to get seen fast. The new location in Leon Springs is amazing and I have only heard great things about all of the doctors in the practice.
Catalina V
We truly cannot say enough wonderful things about Dr. Kara Root. From the very first visit, she has made us feel completely confident, supported, and heard as parents. She is incredibly knowledgeable, patient, and thorough, always taking the time to answer every question without ever making us feel rushed or dismissed. We love Dr. Root and highly recommend her and the pediatricians at SWCC!
Stacey L
We've been with SW Children's center for 10 years and I couldn't be happier with the service. The front office staff are always super helpful and phone wait times aren't terrible.Sometimes there is a bit of a wait (1-1.5 hrs at the worst) but it is because the drs are so great about spending time with you and answering questions and being friendly with the kids before trying to touch them. Because they have so many drs in the practice, you can get an appointment almoat immediately. We only see the kids' dr they started with for well-visits and the occasional 'we got lucky there's an opening.' Switching drs to a male dr for my son as he is older was easy because there are so many drs in the practice.They are also one of the few Pediatric Clinics in town that have had weekend flu and covid shot clinics. The flu shot clinics are super quick and for the whole family, we were in and out in 10min for all 4 of us. Highly recommend for your kiddos! 
Jessica M
Their office is in a big building so you have to find the right door and then take the elevator up a couple of flights. You have to plan extra time to do all that in addition to drive time. They do most of the paperwork before your first appointment so the wait time for getting a room wasn't too long. I didn't have any issues with front desk, but it was only my first appointment. Once we were in a room, we waited an hour for Dr Hanson. The room was extremely tiny. Dr Hanson was great and I like the little hand-out about what developmental mile stones for my child's age. The nurse was patient and kind. I don't know if they give out stickers for older kids who get shots which can be a big deal for some kids.- 10/29/22
Miriam H
Your search is over for a pediatrician! Dr. Vizuette is the absolute best- kind, caring, knowledgeable and always takes the time to hear your concerns. The entire office is prompt and professional and they have same day sick appointments available- weekend hours as well so you don't have to go to urgent care! I can't say enough good things about this office!
Betsy E
We adore Dr. Ponzio! She is very professional but also so warm and caring. As a mother it’s a wonderful feeling to look forward to seeing your child’s pediatrician bc you know the standard of care and observation she is going to give is above and beyond. The office staff & nurses have always been accommodating and polite. I have all my questions answered, feel like I’m being listened to and not rushed. Going to the doctor whether it’s an annual appt or a sick visit isn’t always easy and this teams works hard to make sure it is as smooth as possible.
Mallory
Dr. Boylston is the absolute BEST. We tried another pediatrician before her (for location convenience) and quickly switched after multiple recommendations. We regret not switching sooner. She is EXTREMELY knowledgable and very easy to get appointments with. We never feel like she's rushing us through our appointment and is always patient and takes her time to thoroughly walk us through any questions we may have. I feel like she respects our stance as parents, too. As a first time parent, I couldn't say enough great things about her. I also love how she isn't quick to just slap prescriptions/strong medication on issues. The office staff is excellent and so sweet and the office is extremely clean. 10/10!
Kayla K
I’ve been bringing my children here for 8 years and Dr. Austin is AMAZING. She makes you feel heard and is great with the kids. She has been there for us through sick times, food allergies, and even helped with my daughter’s autism diagnosis. I would not go with anyone else and even when she’s not available, the doctors office always has a doctor available to fit you in for last minute appointments.
We love this office and our pediatrician!
Kat R
Dr. Root is hands down the best pediatrician we have ever worked with. I work in the medical field and there is no one else I would rather have as a provider for my children. She meets every concern of ours with compassion and understanding, and is so good with the girls, she exceeds any expectation we could have for medical care. We have had some very serious health concerns with our children and there is no one we would rather have in charge of their health and safety. The practice in general is great! But Dr. Root is the best!
Lillian M
Dr. Hanson is a God send!!! I hope he never leaves SWCC. I feel like he takes care of my kids like his very own. He actively listens to my concerns and I always feel heard. Thank you Dr. Hanson for everything you do!
Amber V
Southwest Children’s Center never disappoints. Called to make a sick appointment for my 5yr old and they were able to get us scheduled within the first couple hours of opening. We received excellent care! The staff, nurses, and Doctors always go above and beyond! Thank you to Dr. Kimberly Henrichs
Elleana C
Thank you so much to all of the amazing staff! You all are always helpful and kind! My family and I are especially grateful to Dr. Tiffany Ponzio! She is thorough, thoughtful, and amazing professtional. Thank you for caring for my kiddos, Dr. Ponzio!
Verified Patient
We absolutely LOVE SW Children’s Clinic! Dr. Yust is absolutely amazing. She’s so kind, attentive, pays attention to the details, and truly truly cares about my child. I’m so thankful she’s my daughter’s pediatrician On the occasion we’ve gone in on a sick visit and met with other doctors— we’ve never had a bad experience, you truly can’t go wrong here. I’ve referred many friends who have started taking their kids in and had similar experiences! Couldn’t recommend them enough!
Hannah B
My family has had a great experience at SWCC. We transitioned from a family doctor to SWCC after my daughter was diagnosed with an illness and we were looking for pediatric care following her diagnosis. From day one our pediatrician, Dr Austin has been knowledgeable- always answering all of my questions, attentive to my concerns - as well as my kids', and incredibly thoughtful in how she cares for both kids and parents. The office experience has always been easy. We are almost always able to be seen the same day by our pediatrician. I have, on occasion, had to see other pediatricians at SWCC and have had as good of an experience. Their office hours are incredibly helpful (Saturday morning appointments are available). The SWCC website is easy to navigate, making it simple to schedule appointments ahead of time or grab a next-day appointment when needed. The office itself is always clean, professional, and well-run. Prescriptions are submitted quickly, and when specialty care is needed, her office sends referrals promptly. We are so grateful to have found a pediatrician we trust completely and would recommend SWCC without hesitation to any family looking for pediatric care.
Nancy G
Dr. Yust is absolutely incredible!!! She has taken such good care of my babies and always makes time for us. She listens to my concerns and makes my kids feels comfortable too. I can’t say enough good things about our experience at southwest children’s with her as our doctor.
Kylie W
I want to start by saying that Southwest Children’s Center has been nothing short of amazing. My child’s pediatrician, Dr. Hanson, is extremely thorough yet efficient. He always listens to my concerns and gets us in and out in a timely manner, which I truly appreciate. On occasions when we weren’t able to see Dr. Hanson, we’ve seen other providers in the office, and they have all been exceptional. The nurses are consistently kind and caring. The front office staff is also wonderful. I am always acknowledged as soon as I walk through the door, and everyone is incredibly friendly and helpful. I especially want to recognize Ms. Isabel, who recently helped me when I realized I had an unexpected balance due to my deductible. She took the time to explain everything clearly and connected me with the billing department to discuss my options since I wasn’t able to pay the full amount at once. The billing team was extremely helpful, informative, and compassionate. Sonia helped set me up with a payment plan, and when I later spoke with Rita to make a payment, she was just as communicative and patient. They both went above and beyond to help me understand my insurance, which can be overwhelming these days. I truly feel comfortable recommending Southwest Children’s Center and know that every time we visit, my child will be treated with the highest level of care.
Graciela O
All of the doctors at this practice are truly amazing, but ours holds a very special place in our hearts ❤️ We absolutely love Dr. Austin. Thank you for always taking such wonderful care of my babies and for being so reassuring every step of the way. We’ve been with Dr. Austin since 2022, and she has cared for both of my babies since they were newborns. She has a way of making us feel completely comfortable and at ease. On the rare occasions when we aren’t able to see her on sick visits, every other doctor has been just as incredible. We truly wouldn’t take our babies anywhere else
gabriella
We recently established care here at this clinic for our almost 2 year-old daughter and have been seen by both Dr Root and Dr Gravel. We are so happy that we chose this clinic. The physicians were very personable, kind, patient, and knowledgeable. The waiting room and the patient rooms have lots of activities/things to keep a toddler busy and amused. All in all, five star experience, highly recommend.
Amar K
Absolutely love this office and staff! We are always greeted with such genuine smiles. Dr. Ponzio is my daughters doctor and we absolutely love her. Since day 1 she has shown us and our daughter so much patience, love and gentleness. From comforting our daughter, to answering all of our crazy questions. As first time parents, she has made us feel so seen, valued and has brought us so much peace. She cares deeply for her patients and as a parent that just makes my heart so happy. Our daughter is right where she needs to be :)
Corinne A
SW Children’s Center is the best! We’ve trusted them with our children’s health for over 15 years & they never disappoint. Today we tried the new location & wow!! So convenient for us, the only thing missing was our Dr McNair❤️…but Dr Gravel was great and very thorough. I’m thankful for this new location and so thankful for all of the SW Children’s team, y'all are awesome!
Becky N
This is the most amazing doctors office OVERALL! My OB recommended SW Children’s when I was pregnant with my 1st child, and as a nurse, I’ve rarely if ever come across an office that is so incredibly well managed 1st of all…but ALL of the providers are Pediatricians, and they are all amazing. Beginning with the staff who answers the phone, check you in, taking vitals, everyone is friendly and professional. I’ve always been able to get a same day appointment, I never wait long to see the doctor, lab results are fast, referral requests are fast, portal responses are fast. Having Dr. McNair as my children’s physician has been a Godsend. I also want to rave about Dr. Youst, Dr. Ponzi, Dr. Hanson, and Dr. Vargas…they are all wonderful and listen to my concerns and spend thorough time with my babies when they’ve seen them. One of the reasons I hesitate to move from San Antonio is because of this clinic.
JJ R
We have been going to Southwest Childrens for several years now. Dr. Vizuete is an exemplary pediatrician who is kind, warm and gentle. She provides thorough care and is very knowledgeable. Our kids love visiting her for their routine check ups and we have been so happy with the care we have received from her and the office staff. The clinic is very organized and operates very smoothly to facilitate a seamless process for each appointment. Communication with the office has been timely and easy. We are always greeted with a smile and it truly makes the biggest difference! I highly recommend her to all of our family and friends.
Shreena P
We have been seeing Dr. Yust for quite some time now, and I truly can’t say enough good things about her. She is hands down the best. From the moment you walk into the room, she’s full of life, so positive, and brings such a calming energy that instantly puts both me and my kids at ease. With her background as an ER pediatric doctor, you can tell she has a depth of knowledge and experience that makes you feel completely confident in her care. She really knows her stuff. What means the most to me, though, is how she connects with my three kids. They absolutely adore her. She doesn’t just treat them like patients — she talks to them, listens to them, and makes them feel important and understood. As a mom, there is nothing more reassuring than knowing your children feel safe and comfortable with their doctor. We are so thankful to have her in our lives and caring for our family.
Sabrina M
All staff are so welcoming and kind. Dr. Ponzio is an amazing doctor for all 3 of my kids. They love going to see her and always leave smiling! I never feel rushed as she takes the time to talk with and listen to me and my kids. We love SWC!
Amy S
Awesome staff and Doctors , especially Dr.Boylston.
Jorge O
Great experience as always.
Jorge C
After ten years of visiting pediatric offices that were "absolutely fine", I was shocked to discover that there still exist practices where I can actually look forward to visits. Dr. Yust goes above and beyond to make sure all my kids feel seen and heard and cared for.
Amy R
How much do we love Dr. Alpini? Let me count the ways: - Listens to our concerns, and collaboratively finds solutions or paths to new evaluations - Listens to our kid. Truly listens. Makes sure to engage with each of our sons at their visits and truly knows them, even just a few months in. - Responds SO quickly, and with completeness. There's not a ton of back and forth just to get a document for school. - Communicates clearly both her expectations and what she's hoping for from other providers. This helps set our expectations and alignment for care. - The office staff is always kind, courteous, and thorough. - While the portal isn't "pretty," it is easy to use, easy to find what we need, and allows for easy scheduling, even on weekends and same day. We live out in Timberwood Park, but Southwest Children's Center and Dr. Alpini are worth the drive to the Medical Center any day of the week — even on a Monday morning during rush hour. THAT'S how much we love them. But we're still holding out hope for a Stone Oak location sometime in the near future. *fingers crossed*
Amber B
Well, I have nothing to say except…WOW. Thank you God for Dr. Root! I feel like I met a friend and an advocate for my children! Her approach was gentle and slow. Her care was thorough and thoughtful. Her presence was peaceful and assuring! I can’t believe she’s not having to turn away clients. So go and see her before she does! I don’t have pictures or I would post! I’ll add next time!
Jenny J
We love Dr. Root. She listens to the parent’s concerns and shows that she cares about her patients.
Erica G
Elizabeth B
Friendly and quick, just like their med center location.
Gin B
We have been apart of SWCC for almost 5 years. We have interacted with most of the doctors and have loved every single one of them. I love that they have the option to talk to a nurse during business hours. I love that they have urgent care hours on the weekends where you will see on of their outstanding doctors. Most of all, we love Dr. Ponzio. She has the BEST bedside manner. She listens, interacts great with young kids and parents. We are beyond lucky to have her apart of our village in raising our children. Thank you doctors, nurses, and staff for making a difference in our children’s lives.
Angie T
I am beyond please with care provided by our pediatric group. It means a lot to see a doctor over weekend and not have to worry. It is so appreciated.
JD T
Staff was professional and helpful.
Kimberly T
We switched to Dr. Smith-Vasquez about three years ago, and I honestly wish we had found her sooner! She is incredibly kind, patient, and always makes me feel comfortable asking questions. She has never once made me feel rushed or like any concern is small or “silly.” I also love that Southwest Children’s Center now has two locations, which makes scheduling so convenient for our family since we’re right between both. The appointments are always great, we’re rarely waiting long, but even though they run on time, the visits still feel thorough, attentive, and meaningful. It’s such a relief to have a pediatrician who truly listens and cares. We feel very lucky to have her caring for our kids and would absolutely recommend her to any family.
Alexis L
I want to start by saying how helpful and attentive the front office staff are. They always greet me as soon as I walk in and get us checked in a timely manner. The nurses are wonderful and very communicative, explaining everything they do from letting my kids know when their vitals will be checked to making sure they stay calm, comfortable, and at ease when receiving vaccines. Dr. Alpini is my children’s primary care doctor, and she is incredibly sweet, informative, and caring. She always ensures the kids speak for themselves when answering medical questions, which I truly appreciate because it helps them build confidence and advocate for themselves. We have also seen several other physicians when Dr. Alpini is unavailable, and they are all exceptional. Every provider strives to deliver outstanding patient care and treats my children as if they were their own. I truly can’t say enough good things about this pediatric office they are simply the best!
Cory
We love Dr. Vizuete and also appreciate this great new location in Leon Springs.
Danielle L
We love SWCC! Each and every doctor has taken the time to make our kids feel safe and cared for. Dr Ponzio is our doctor who we LOVE! We have also received great care from Dr Root and Dr Gravel several times. I love how quickly you can get a same day appointment and that all of the doctors are the same in their dedication and care for our kids!
Taylor S
We have been going with Dr. Ponzio for almost 3 years now and my kid loves her. She always makes him feel important and listens to him. She also tells you what she thinks but is open to hearing you and all your questions. I highly recommend her to everyone I know. The whole practice always has sick same day appointments, which is really good when you need to get seen fast. The new location in Leon Springs is amazing and I have only heard great things about all of the doctors in the practice.
Catalina V
Dr. Henrich's was awesome during my child's yearly check up. She was friendly and made my child feel comfortable during the exam. She was friendly and respectful and answered our questions, and offered good recommendations. My daughter was happy and relaxed during her visit.
Gladys G
Dr Yust is always easy to talk to and has wonderful conversations with the kids. We appreciate her attention to our issues and fun demeanor.
Erica T
Monica R
Becky L
Amazing staff all the way around, from the front desk to the nurses! Isabel was very quick to greet us and the wait time wasn’t long at all. Dr. Hanson’s the best always answering all our questions and seeing us last minute as well as the other drs. The phone triage is always super helpful and sweet when answering any questions we have! Best doctors ever!
Kristal F
Our family has been coming to this practice since our oldest child was born 15 yrs ago, and it has truly been a wonderful experience. We initially saw Dr. Benbow, and when he retired, we were fortunate to transition to Dr. Hansen, who has continued the same level of exceptional care. Both doctors are incredibly warm, welcoming, and genuinely attentive to our children’s needs.The staff is equally amazing, always responsive, friendly, and accommodating. The office hours are very convenient, which makes scheduling appointments much easier for busy families like ours. We always feel heard and supported, whether it’s a routine checkup or a concern that comes up unexpectedly.Over the years, this practice has become more than just our children’s doctors, they are trusted partners in our family’s health. We wholeheartedly recommend them to anyone looking for compassionate, high-quality pediatric care.
Erika R
Can’t say enough good things about this pediatrician group, especially our very own Dr. Vizuete. She makes us feel comfortable asking anything and never rushed. But really, all of the doctors are knowledgeable, attentive, supportive, and they have guided us through the first few years with our twins. We always find appointments, even on weekends. Blessed to have high quality care.
Sofia G
We received the best care from Dr. Ponzio. She took her time with our daughter and answered all our questions. She is the best! My children actually love coming to the doctor!
Jackie G
There was no waiting time after checking in, everything was done swiftly and smoothly. Dr Heinrichs was very personable and kind, explained the issues to my 6 yo. I usually attend the Medical Center location but was very impressed with this one, would definitely go back.
Ayleen R
Dr. Vasquez was great! My teenage daughter was seen by her for the first time since opening this clinic. Very sweet, patient; and asked good questions.
Candice S
SWCC has been amazing for my girls and we have loved seeing Dr. Vizuete. The office staff is kind and they’re very efficient with visits, we can always get an appointment when we need it! We’re so sad to be moving!
Ashley S
A+ care from Dr Hanson and Dr McNair as always
Zachary K
Love their service, very friendly and helpful.
Blessing A
Mary K
Dr. Vasquez was amazing! My children loved her an she was able to answer all their questions. So glad she is out doctor!
Alejandra Q
Evgeniya M
Our kids are 17 and 19 and have been with Southwest Children's Center since they were born. First with Dr. Benbow and now Dr. Root. Everyone there is amazing ESPECIALLY Dr. Root! She is friendly, easy to talk to, explains things so the kids can understand and she is ON TOP OF EVERYTHING ! Whenever I need something, she is always so quick to respond and get my request done.... that's why we followed her to the Leon Springs location. Highly recommend!
Valerie P
Amazing staff and doctors!
Ashley C
We love Dr Ponzi
Adriana R
Sabrina Z
Dr. Boylston is always so amazing with our daughter, and she is efficient during her appointments. She answers all of my questions, and she addresses all concerns with knowledge, experience, and thoughtfulness. My toddler adores Dr. Tina!
Savannah G
RUTH K
Quick and friendly. I love that the waiting area is so spacious and keeping well visit and sick visits separate when waiting to see doctor. Testing was quick and ruled out the immediate concerns. Thank you all again for being such a great MD team.
Aracelli G
Julieta B
We absolutely love this office and the staff! Everyone is always so welcoming and kind. Dr. Ponzio has been wonderful with our kids since day one. She is incredibly patient, gentle, and always takes the time to answer our questions and make us feel at ease. You can truly tell how much she cares about her patients, and as a parent that means everything. We feel so grateful to have her as our boys’ doctor!
Cinthia M
We love Dr. Root and we love the hill country location! Dr. Root is truly one of the best there is. She is kind, friendly, and knowledgeable. We love having her as our family pediatrician.
erikka e
Being a healthcare provider myself, I am incredibly picky about who I take my kiddo too and I have been so happy with the care Dr. Root has provided! The whole office is very well organized and I really appreciate how quickly messages and referrals are addressed too!
Angela A
Dr. Root and the staff at Southwest Children’s Hill Country are kind, compassionate and reliable. I feel heard when I have concern about my children’s health. Dr. Root is truly unmatched in her care and attention to detail. She is passionate about her job and I could not imagine a better pediatrician for my children.
Mara B
Melanie P
dr Hanson is always so wonderful. He takes the time to listen to us and makes sure to talk to my little on his level.
Maria T
Patricia A
Hallie P
Dr. Root is amazing! She is so knowledgeable and takes the time to explain everything.
Kaitlin G
We love Dr. Root she is amazing!!
Alexis F
Dr Ponzio is the best. You won’t find another doctor that cares about your baby as much as she does! She is the doctor we all wish we had with our first baby.
Moon S
Have been going to Southwest Children’s center since my oldest was 2mons she has just turned 4! We love Dr. Root from the moment she first saw my daughter! She now cares for both my daughters. So much that we followed her from the Medical center location to the Hill country location!
Susan W
Ray T
Ramiro H
After switching Pediatricians, A family member recommended SWCC and I am so glad we made the decision to change. Everyone at SWCC is super friendly and welcoming. The whole experience was amazing from check in to getting vitals to checkout. Dr. Alpini is super sweet, informative, and very thorough! Highly recommend SWCC!
Denyail C
We love Dr. Yust! She’s great and very knowledgeable.
Kaitlyn S
I had to make a sick visit for my daughter. SWCC was able to work with my schedule and Dr. Vizuete was kind and informative. Our family always appreciates the visits with this team!
Selby J
The BEST care you can receive for your child! Do not hesitate to send your child here!
Sarah S
karthika n
Love the team, always on time, friendly and always joyful. God bless you 100fold
Mary H
Dr. Root has been an amazing doctor to our daughter. Very attentive, professional, warm and knowledgeable.
Judy H
Dr. Root is incredible! She is kind, attentive, and truly takes the time to listen to every concern. You can tell she genuinely cares about her patients and their families. We always feel comfortable and confident in her care. I highly recommend!
Kelsey H
Excellent services with Dr Vizuete. My daughter has seen her for years and loves her. She is very thorough and very professional but personable. We are very lucky to have a great dr like her.
Julian C
Jacob L
Melissa M
Kathryn O
Desteni K
We love Dr. Vazquez-Smith! She has an incredible bedside manner and truly takes the time to listen to our concerns, which as first time parents, we really appreciate. On top of that, we’re always seen promptly and never have to wait long. Highly recommend her to any family looking for a caring and attentive pediatrician!
Ivette V
We are normally opt to go to the local urgent care over driving to the medical center. This time, I opted to take my son in to the new SWCC satellite Hill Country location for ann earache and I’m so happy we did! I love having the history within the practice, but I also think Dr Ponzio was more careful to avoid jumping straight to an oral antibiotic solution, and I feel the urgent care likely would have gone straight to that suggestion. Instead, we tried ear drops first and, so far, that’s done the trick!
Timarie M