We see patients by appointment only seven days a week. If you arrive without an appointment, you may not be able to see the doctor. Walk-in patients and late arrivals greatly decrease the efficiency of our physicians, and are unfair to patients who are on time and have scheduled appointments.
We encourage patients to arrive 15 minutes prior to their scheduled visits. For families with multiple children, each patient must have a separate appointment.
It is best to schedule non-urgent appointments, such as well check-ups, sports/camp physicals, and parent consultations at least two weeks in advance.
Late Arrivals/Missed Appointments
Your timeliness affects our ability to provide our patients with efficient medical care. Thus, our office has little tolerance for late arrivals and missed appointments.
You will be charged a fee for all missed appointments. If you arrive late for a non-urgent visit, we may have to reschedule your appointment.
Excessive late arrivals and missed appointments could result in dismissal from Southwest Children’s Center, P.A.
Weekend and After 5 Appointments
Weekend appointments and appointments after 5 p.m. are available for emergencies and acutely ill patients.
On weekends, we open and begin scheduling appointments at 8 a.m., and the office closes at 12 noon or after the last scheduled appointment (whichever comes first).
We do not accept walk-ins. All patients must have an appointment to be seen. On the weekends and after 5 p.m., there will be a convenience fee billed to your insurance. If the fee is not covered by your insurance, you will be responsible.
Our office is closed on Thanksgiving Day, Christmas Day, and New Year’s Day.
Our office is usually open for emergencies and acutely ill patients on all other holidays.
On select holidays, we are open and begin taking appointments at 8 a.m., and the office closes at 12 noon or after the last scheduled appointment (whichever comes first). On holidays, there will be a convenience fee billed to your insurance. If the fee is not covered by your insurance, you will be responsible.
After Hours Call
After the clinic closes, our phone calls are triaged through Methodist Children’s Hospital Nurse Triage Service. One of our physicians is always available if they cannot address your concerns.
*NOTE: Our policies and procedures are subject to change at any time.